Returns & Exchanges

We like to keep things simple.  If we make a mistake or your product arrives damaged we will make sure the issue is resolved to your satisfaction.  This could take the form of

• Simple repair suggestions
• Replacement
• Exchange
• Return
• Partial or Full Refund

If you find out it's not for you, we will accept returns on all non-personalized products at full purchase price excluding the shipping costs.  We may accept returns on personalized products on a case by case basis.  All items must be returned within 45 days of purchase.

In any case, if you've ended up on this page, please don't hesitate to reach out if you have an issue that needs to be resolved at the following email address:  

Carolyn@PineconeHome.com